The help-desk-app package delivers a Help Desk application for managing the full lifecycle of support tickets.

It provides core help desk logic to manage customer support interactions, including:

• Capturing new customer support requests
• Updating existing customer requests and ticket status
• Assigning and reassigning tickets to support agents
• Tracking ticket status and priority over time

The package is intended as a configurable foundation that can be extended with additional workflows, APIs, and integrations to fit specific support processes.